Return & Exchange Policy

At Bahamdoon, we value your shopping experience and aim to provide a safe and smooth process. Please find below our return and exchange conditions:

Return Period: Within 3 days from the date of receipt.

Exchange Period: Within 7 days from the date of receipt.

• Conditions for Return & Exchange:The product must be in its original condition, unused, sealed in its original packaging, and with all accessories.
• Returns will not be accepted if the product is not in its original condition.
• Bahamdoon Trading will bear all return costs if the product is defective or damaged upon delivery.
• Any defect must be reported within 24 hours of receiving the product, with photos of the product and external packaging.
• If the shipment is returned due to no response from the customer, repeated postponement, or incorrect address, the customer will bear the shipping cost.
• If the ordered product is unavailable, the customer will be contacted to offer an alternative. If declined, the paid amount will be refunded.
• In cases where free delivery was applied due to discounts or order value, the customer must pay shipping costs if they wish to return or exchange.

Excluded Products:

The following cannot be returned or exchanged:

• Used or installed products.
• Products damaged due to misuse (breakage, scratches, incorrect handling, etc.).
• Computer software and games.
• Opened printer ink or paper.

Refund Process

• Return requests must be submitted within 24 hours of receipt via the following link:
• Return Request Form
• Our team will contact you to confirm the request.
• Once the product is received at our warehouse and inspected, the refund will be processed.

Who covers the return cost?

• If the delivered item is wrong, defective, or damaged: Bahamdoon covers the shipping & return costs.
• If the customer simply no longer wants the product: Customer covers the shipping & return costs.

How will I receive my refund?

• Credit card payments: The amount will be refunded to the same card. Please allow up to 10 business days for the amount to appear in your account.
• Bank transfer payments: Our team will request your bank details to process the refund.
• Tabby or Tamara payments: Please contact us directly.
• Purchases made with gift vouchers or credit cards cannot be refunded in cash.

Office Furniture Policy

• Assembly Required: Yes.
• Assembly Service: Available in Yanbu and Rabigh (upon coordination with the furniture department).
• Outside these areas: Delivery only, without assembly.

Gift Card Terms & Conditions

Validity:

• Gift cards are valid until the expiry date shown on the card.
• Expired cards cannot be extended.

Usage:

• The card can be used to pay for products or services at Bahamdoon branches and online store.
• The card cannot be used for cash withdrawal or exchanged for money.

Balance:

• Can be used multiple times until the balance is consumed.
• If purchases exceed the card balance, the remaining amount must be paid by another payment method.

Refunds:

• The value of a purchased gift card cannot be refunded or exchanged.